Shipping policy

Welcome to Novilla!

At Novilla, we aim to provide a smooth and convenient delivery experience for every customer. Please review our shipping information below to understand how your order is processed and delivered.

Order Processing Time

All orders are processed within 1–2 business days, Monday to Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods & Rates

We currently offer the following shipping options:

Standard Shipping

  • Shipping Cost: €5.99

  • Free Shipping: Available on orders of €55.00 or more

  • Estimated Delivery: 3–5 business days

Express Shipping

  • Shipping Cost: €9.99

  • Estimated Delivery: 1–2 business days

Delivery Time

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary due to your location, carrier delays, public holidays, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email.

If tracking information is available, you can use it to follow your shipment and check the latest delivery updates.

Please allow some time for tracking information to become available after dispatch.

Shipping Address

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

Novilla cannot guarantee delivery if incorrect or incomplete information is provided.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will be happy to assist you with checking your shipment and providing available tracking information.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Merchant Name: Novilla

Email: support@novilla.shop

Phone: 69 2899 891 98

Business Address:

Novilla
Palais at the Opera
80539 München
Germany

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for shopping with Novilla!

Novilla – Your Style, Your Everyday Elegance.