Payment Policy

Welcome to Novilla!

At Novilla, we aim to provide a convenient and secure shopping experience. This Payment Policy explains how payments are handled when you purchase our handbags and accessories.

Accepted Payment Methods

We accept the payment methods available and displayed at checkout. These may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other payment options displayed at checkout

Please note that available payment methods may vary depending on your location and checkout eligibility.

Payment Processing

All payments must be completed during checkout before your order can be processed.

Once your payment has been successfully received, you will receive an order confirmation email with your order details.

If your payment is declined or unsuccessful, please check your payment information or contact your payment provider for assistance.

Pricing and Currency

All product prices are displayed in Euros (€ EUR), unless otherwise stated.

The total amount payable, including applicable shipping fees and any other charges, will be displayed at checkout before you complete your purchase.

Payment Security

We use secure third-party payment providers to process transactions.

Your payment information is handled by the relevant payment provider according to its security and privacy practices. Novilla does not store your full payment card details on our website.

Order Confirmation

After completing your purchase, you will receive an order confirmation email.

If you do not receive your confirmation, please check your spam folder or contact our customer support team.

Refunds

If your order qualifies for a refund under our Return and Refund Policy or applicable consumer protection laws, the refund will be processed to your original payment method.

Please note that your bank or payment provider may require additional time to make the refunded amount available.

Contact Us

If you have any questions regarding payments, billing, or your order, please contact us.

Merchant Name: Novilla

Email: support@novilla.shop

Phone: 69 2899 891 98

Business Address:

Novilla
Palais at the Opera
80539 München
Germany

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for shopping with Novilla.

Novilla – Your Style, Your Everyday Elegance.