Lilac Asymmetric Handbag for Women

Welcome to Novilla! Here you can find answers to some of the most common questions about our handbags, orders, shipping, payments, and returns.

1. What products does Novilla offer?

Novilla offers a carefully selected collection of women's handbags designed to combine modern fashion, elegance, and everyday practicality.

2. How long does order processing take?

Orders are generally processed within 1–2 business days, Monday to Friday, excluding weekends and public holidays.

3. What shipping options do you offer?

We offer two shipping options:

Standard Shipping

• Cost: €5.99

• Free shipping on orders of €55.00 or more

• Estimated delivery: 3–5 business days

Express Shipping

• Cost: €9.99

• Estimated delivery: 1–2 business days

4. How long will it take to receive my order?

Your order first requires 1–2 business days for processing. After dispatch, delivery generally takes:

• Standard: 3–5 business days

• Express: 1–2 business days

Delivery estimates may vary depending on your location and carrier.

5. Do you offer free shipping?

Yes! We offer free Standard Shipping on orders of €55.00 or more.

Orders below €55.00 are charged €5.99 for Standard Shipping.

6. How can I track my order?

Once your order has been dispatched, you may receive a shipping confirmation email with tracking details.

You can enter your tracking number on our Order Tracking page to check the latest delivery updates.

7. What is your return policy?

We offer a 14-day right of withdrawal from the day you receive your order, in accordance with applicable German and EU consumer protection laws.

You must notify us within this period if you wish to withdraw from your purchase. You then have a further 14 days to return the goods.

8. How can I request a return?

To request a return, email us at support@novilla.shop with your order number and the item you wish to return. Our customer support team will guide you through the process.

9. Who pays for return shipping?

For change-of-mind returns, customers are responsible for the direct return shipping costs where legally permitted and properly communicated.

For faulty, damaged, or incorrect products, please contact us for assistance.

10. When will I receive my refund?

Once we receive the returned product or you provide evidence that it has been sent back, whichever occurs first where applicable, we will process your refund in accordance with applicable law.

Refunds are generally issued to your original payment method. Your payment provider may require additional processing time.

11. What payment methods do you accept?

We accept the payment methods available at checkout. Available options may include Visa, Mastercard, PayPal, and other supported payment methods.

12. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at support@novilla.shop. Include your order number and photographs of the issue where appropriate so we can assist you.

13. How can I contact Novilla?

You can reach our customer support team using the following details:

Email: support@novilla.shop

Phone: 69 2899 891 98

Business Address:
Novilla
Palais at the Opera
80539 München
Germany

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM.

Thank you for choosing Novilla!

We appreciate your trust and look forward to making your shopping experience enjoyable.

Novilla – Your Style, Your Everyday Elegance.

Welcome to Novilla!

At Novilla, we aim to provide a smooth and convenient delivery experience for every customer. Please review our shipping information below to understand how your order is processed and delivered.

Order Processing Time

All orders are processed within 1–2 business days, Monday to Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods & Rates

We currently offer the following shipping options:

Standard Shipping

• Shipping Cost: €5.99

• Free Shipping: Available on orders of €55.00 or more

• Estimated Delivery: 3–5 business days

Express Shipping

• Shipping Cost: €9.99

• Estimated Delivery: 1–2 business days

Delivery Time

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary due to your location, carrier delays, public holidays, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email.

If tracking information is available, you can use it to follow your shipment and check the latest delivery updates.

Please allow some time for tracking information to become available after dispatch.

Shipping Address

Please ensure that your shipping address and contact details are accurate and complete when placing your order.

Novilla cannot guarantee delivery if incorrect or incomplete information is provided.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will be happy to assist you with checking your shipment and providing available tracking information.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Merchant Name: Novilla

Email: support@novilla.shop

Phone: 69 2899 891 98

Business Address:

Novilla
Palais at the Opera
80539 München
Germany

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for shopping with Novilla!

Novilla – Your Style, Your Everyday Elegance.